[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.27.0″ background_color=”#161515″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”TERMS AND CONDITIONS OF ErgoVox ” _builder_version=”4.27.0″ _module_preset=”39ee1da8-d084-43d2-bacb-ea5b5c46c849″ title_level=”h2″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][et_pb_text admin_label=”Text” _builder_version=”4.27.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
Dear Customer, by accepting these Terms and Conditions, you declare that:<\/span><\/p>\n \u200d<\/span><\/p>\n DEFINITIONS<\/span><\/p>\n For the purposes of these Terms and Conditions and the Annexes, the definitions set forth in this article shall apply.<\/span><\/p>\n Subscription<\/strong>: is the period during which the Customer, upon completion of the Registration phase and payment of the monthly fee, uses the Platform Services. The cost of the Subscription is closely related to the number of Activities entered by the Customer in his\/her account.<\/span><\/p>\n Customer Account<\/strong>: is the main account, created directly by the Customer, through which you can manage your Subscription.<\/span><\/p>\n User or User Account<\/strong>: are the licenses of use with limited functionality of the Service activated by the Customer Account.<\/span><\/p>\n Attachment(s)<\/strong>: are the documents having legal force that can be consulted on the Site including but not limited to: the privacy policy and the cookie policy.<\/span><\/p>\n Activity<\/strong>: refers to one or more of the business activities managed by the Client, connected to the Client Account.<\/span><\/p>\n Carousel<\/strong>: is the mode with horizontal interface of using the Widget feature. This feature allows the Client to display the best 15 most recent reviews (having text message).<\/span><\/p>\n Chat<\/strong>: is the support service included in the Platform, which refers to the third-party service offered by <\/span>[not yet integrated support system]<\/span>, through which the Customer can communicate directly with a member of the Company’s team to receive the required support.<\/span><\/p>\n Customer(s)<\/strong>: is the natural and\/or legal person who, as part of his\/her business activity, uses the Service offered by the Company.<\/span><\/p>\n ErgoVox <\/strong>or Company<\/strong>: belonging to the Brand “AI for Healthcare<\/a>“, by owner Katja Letonja<\/a>, a registered<\/a> AI consultant and certified AI trainer,<\/span>\u00a0headquartered in <\/span>Oberfeld 94, 4982 Obernberg am Inn, Austria<\/span> , e-mail <\/span>info@ergovox.com<\/span>, VAT number ATU79786215<\/span>.<\/span><\/p>\n Feed<\/strong>: is the mode with vertical interface of using the Widget feature. This feature allows the Client to expose the best 15 most recent reviews (having text message).<\/span><\/p>\n Features<\/strong>: are the features of the Platform that the Customer can access by browsing the Site.<\/span><\/p>\n Integrations<\/strong>: is the feature present in the Platform that allows the Client to import within it the Public Reviews on third-party sites such as Facebook, Google, TripAdvisor, etc.<\/span><\/p>\n Interested parties<\/strong>: are the Client’s customers and\/or users invited to review the Activity. They must be informed in advance by the Client about the purpose of the processing of personal data and the use of the Service offered by <\/span>ErgoVox<\/span> .<\/span><\/p>\n Free Plan<\/strong>: is the free plan offered by <\/span>ErgoVox <\/span>that will start from the receipt of the Welcome Email.<\/span><\/p>\n Public Review(s)<\/strong>: are the reviews published on third-party sites and integrated into the Platform.<\/span><\/p>\n Private Reviews<\/strong>: are the reviews that the Customer receives in the Platform and decides to keep confidential.<\/span><\/p>\n Registration<\/strong>: is the stage of subscribing to the Subscription, as described in the “Features of the Service” section of this document.<\/span><\/p>\n Sectors<\/strong>: are the areas of Activities.<\/span><\/p>\n Service<\/strong>: is the innovative system developed by <\/span>ErgoVox<\/span> , which allows Customers to integrate, manage, monitor and share Public Reviews, as well as send requests for reviews to Interested Parties.<\/span><\/p>\n Site<\/strong>: is the domain “<\/span>www.ergovox.com”<\/span> owned by <\/span>Katja Letonja\u00a0<\/span><\/p>\n Software and\/or Platform<\/strong>: is the platform conceived, designed, built and put on <\/span>market by <\/span>ErgoVox<\/span> , which responds to the domain <\/span>“app.ergovox.com”<\/span>.<\/span><\/p>\n Terms and Conditions<\/strong>: is this document that governs the general terms and conditions between <\/span>ErgoVox<\/span> , its Customers and any User Accounts connected to it.<\/span><\/p>\n Widget<\/strong>: is a computer function that allows, through a link provided by the Platform, the inclusion of the best and most recent reviews on the site of one’s Activity.<\/span><\/p>\n \u200d<\/span><\/p>\n SUBJECT<\/span><\/p>\n These Terms and Conditions and the Annexes on the Site, govern the contractual relationship between <\/span>ErgoVox<\/span> , the owner and proprietor of the Platform, and Clients. Acceptance of the Terms and Conditions and the Annexes by the Customer is a prerequisite for initiation of the Free Plan and activation of the Subscription.<\/span><\/p>\n The Customer declares that it has carefully read these Terms and Conditions and the Annexes before sending the Form and starting to use the Service.<\/span><\/p>\n The Customer, without having to physically sign any paper form, may sign these Terms and Conditions and the Annexes, in the sense of full acceptance of them, after completing the entry of the required data in the Form and finally selecting the appropriate button.<\/span><\/p>\n The selection of the aforesaid button shall be understood as a subscription to all effects of the Terms and Conditions and the Annexes, as well as the regulations contained therein. It is understood that the validity of acceptance of this document will also extend to the Registration phase.<\/span><\/p>\n Through the completion of the Form, the Customer also accepts the sending by <\/span>ErgoVox <\/span>of information via e-mail and\/or SMS to facilitate the use of the Service.<\/span><\/p>\n <\/p>\n OPERATION OF THE SERVICE DESCRIPTION<\/span><\/p>\n ErgoVox <\/span>operates in the IT sector by offering Customers the Service, which allows the Customer Account to enter Activities in their own Sector and to take advantage of the Functionalities described later.<\/span><\/p>\n The Customer Account through the Integrations will be able to manage and aggregate Public Reviews. The best Public Reviews will be able to be placed within the corresponding Activity’s website via Widgets.<\/span><\/p>\n In addition, the Client Account will be able, by entering the data of the Interested Parties, to send them e-mails, SMS and\/or Whatsapp messages, to request them to review the Activity they have used, thanks to the “Send Link” feature.<\/span><\/p>\n The Customer Account can, in addition, decide to automatically send the Interested Parties the request to issue a review, through the section called “Automate”.<\/span><\/p>\n \u200d<\/span><\/p>\n FUNCTIONALITY<\/span><\/p>\n \u25aa Feedback Manager is the section that allows the Client Account to monitor and <\/span>analyze the flow of Public Reviews received.<\/span><\/p>\n \u25aa My Activity: in this section the Client can add, remove, update and\/or manage Activities (divided by Sectors) and Integrations.<\/span><\/p>\n \u25aa Send Links: through this Functionality, the Client sends requests to Interested Parties to <\/span>release reviews through e-mail, SMS and\/or Whatsapp messages via a link automatically generated by the Platform (the “Link”). Interested Parties who click on the “Positive Experience” button will be able to decide on which third-party site (Facebook, Google, TripAdvisor, etc.) to release their review. If, on the other hand, Interested Parties click on the “Negative Experience” button they will be directed to fill out a form, the answers to which will be imported into the Negative Reviews section. The maximum number of emails you can send per month is 100, of SMS is 20 and of messages through Whatsapp 100 per month for the free plan, 1000 emails, 100 sms and unlimited Whatsapp for the pro plan .<\/span><\/p>\n \u25aa Edit template: thanks to this Functionality the Customer Account can edit <\/span>the text to be included in the email, SMS and\/or Whatsapp message sent via the Send Requests Functionality. In addition, the Customer Account can customize the templates of posts to be shared on social channels via the “Post for Social” Feature.<\/span><\/p>\n \u25aa Site Widget: through this section, the Client Account can use the Link to post the latest best public Reviews on the site of the corresponding Activity <\/span>corresponding, through the Carousel, Feed, Pop-up, Badge and Video modes.<\/span><\/p>\n \u25aa Affiliation: this is the section in which the Client Account enters the data of companies <\/span>third parties who intend to use the Service, and if these companies complete the Registration procedure, the Customer Account becomes an Affiliate. <\/span>The Affiliate receives for each third-party company a commission of 40% of the corresponding Subscription, which the Company agrees to invoice monthly.<\/span><\/p>\n \u25aa Sharing on Social: is the Functionality of the Platform that allows the <\/span>link to the Client Account’s social profiles in order to share Public Reviews on social platforms (Facebook and Instagram) via Edit Template.<\/span><\/p>\n \u25aa Analytics: functionality to monitor growth and distribution of reviews.<\/span><\/p>\n <\/p>\n ACCESS TO THE SERVICE<\/span><\/p>\n The Customer who intends to access the Service holds two different options he\/she can take advantage of, namely:<\/span><\/p>\n Demo<\/strong><\/p>\n The potential Client can book a 60-minute video conference with a member of the Company’s Team to receive a free demonstration of the Service and respective Features. The booking is made through the third-party site www.calendly.com, to which the potential Client is led back. It is specified that the Company is not liable for any malfunctioning of that site. The data required from the potential Client to book the Demo are:<\/span><\/p>\n The Company reserves the right to send a notice to remind the Customer of the date and time of the scheduled Demo.<\/span><\/p>\n <\/p>\n Trial Period.<\/strong><\/p>\n The potential Customer, by entering the data requested by the Company and clicking on “try it for free for 14 days”, gets the opportunity (after receiving the Welcome E-mail) to try free of charge the Services offered by <\/span>ErgoVox <\/span>for 14 days. At the end of this period, the Customer, if he\/she wishes to continue using the Services, must start the Registration procedure. The potential Customer may contact the owner of ErgoVox, if he\/she wishes to extend the free trial, at info@ergovox.com.<\/span><\/p>\n It is specified that during this period of time, the Company reserves the right to send e-mail communications regarding the above described Features.<\/span><\/p>\n The data required from the Customer to start the Trial Period are:<\/span><\/p>\n After completing the data entry to start the Trial Period, the Customer may <\/span>make the Integrations.<\/span><\/p>\n \u200d<\/span><\/p>\n REGISTRATION, VERIFICATION, CANCELLATION<\/span><\/p>\n Registration and Verification<\/span><\/p>\n The Registration procedure begins only after the end of the Trial Period, and ends after entering the payment method via “Add a Card” and filling out the Registration form (the “Form”). After completing the Registration procedure, the Customer will receive an e-mail confirmation of successful Registration (the “Confirmation Notice”) and the Subscription will be activated. The Customer will be able to access his profile, by entering appropriate credentials chosen by him, and will be able to continue using the Services throughout the Subscription period.<\/span><\/p>\n The following data should be entered within the Form:<\/span><\/p>\n \u00a0– if the Customer is a natural person:<\/span><\/p>\n \u00a0\u00a0<\/span><\/p>\n – If the Customer is a legal person:<\/span><\/p>\n\n
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